TCGThe Corporate Guide
POLICIES & SUPPORT

Digital Delivery Policy

Information for visitors and customers of The Corporate Guide.

Last updated: 2026-11-09
Policy draft — merchant review required

The business identity, contact details, refund practice, and jurisdiction-specific obligations must be confirmed before relying on this text for international sales.

How digital purchases are delivered

After the payment gateway confirms a successful transaction, eligible digital purchases should appear in the customer's account under orders or downloads, or be delivered by the method clearly stated on the product page.

Timing

Most digital downloads are intended to become available promptly after payment confirmation. Fraud screening, network issues, gateway notifications, or account verification can delay access. Do not rely solely on a payment success screen as proof of payment.

What you receive

The product page identifies the format (for example PDF, ZIP, template, or software), any software requirements, and any license restrictions. Files and access rights may vary by product.

If delivery fails

Check your account and email spam folder, then contact customer support with your order reference. Do not email sensitive card details. We will review payment confirmation and access permissions and work toward a remedy.

Updates and compatibility

Updates are supplied only where the product listing expressly includes them. Check file compatibility before purchase; support cannot guarantee operation with every third-party program or device.

Business and support details

Seller
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